You may send a message to our Instagram or inbox us. Our designer will reply directly.

Please send us an email hello@sarinecharisma.co with more details and we will follow up.

Simply email us within 12 hours. Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design.

Orders placed using our standard shipping will be processed within 3-7 business days.

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

Sure! We're 100% committed to making you happy. New, unworn items can be exchanged within 7 days. Non-personalized pieces are eligible for a full refund, if within 7 days of delivery.

Personalized jewelry pieces are made especially for you; therefore, it is non-returnable.

Please reach out to our customer service if you wish to return an order.

Returns without prior communication with us will not be accepted. Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, (our credit card settlement service provider) to set up the credit transaction with your bank.

**Returns postage will be borne by the refunding party.

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.